All of our herbs are purchased directly from reputable farmers using certified organic farming practices.

Shipping within Canada takes an estimated 3-5 business days depending on location. We offer free shipping on orders over $150. We use Canada Post service for all deliveries and will ship based on the method you select from the available options at checkout.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@backbonebotanicals.com, or contact me here. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@backbonebotanicals.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We would like to respectfully acknowledge that we are on the unceded, ancestral, traditional and occupied territories (tum-ula7xw) of the Sinixt Nation. The Sinixt were wrongfully declared extinct by the Canadian government in 1956 but have lived on these lands since time immemorial and continue to do so today. It is our responsibility to educate ourselves, to listen and support the Sinixt nation and to stop participating in systems that harm others.